Netcare is prepared for COVID-19 in South Africa
Drickus Maartens • March 11, 2020
Prevention protection measures in place at Netcare facilities
Calm, caution and absolute vigilance are required to ensure that any public health risk, including the latest COVID-19 coronavirus, is managed responsibly, Netcare Group chief executive officer, Dr Richard Friedland says.
“Within all Netcare Group facilities, including Netcare hospitals and Medicross medical and dental centres, Akeso mental health hospitals, National Renal Care dialysis units, Netcare Cancer centres and Netcare 911, we are putting a number of additional precautionary safeguards in place to protect all patients, visitors, staff members, doctors, healthcare and other service providers in our facilities,” Dr Friedland announced.
“We wish to assure the South African public that they are in safe hands at a Netcare Group facility during the outbreak of the virus. Credible health information is a powerful means of prevention, and we will do our utmost to help equip the public with important COVID-19 information at this time.”
Netcare formed a multi-disciplinary task team as soon as the outbreak of a new coronavirus in China was made public early in January. The company has since implemented comprehensive precautionary measures to ensure that all group operations are fully prepared to respond to, and manage, any cases of COVID-19.
These measures will reduce the risk of the virus presenting in any Netcare facilities and, if it should surface, to contain the virus and prevent it from spreading.
“We have closely cooperated with the National Institute for Communicable Diseases [NICD] and the Department of Health [DoH] on an ongoing basis, and have aligned our clinical protocols for managing COVID-19 patients with their clinical guidelines. We have also implemented comprehensive measures to detect, identify and respond appropriately to any suspected or confirmed cases of COVID-19 at any of our Group’s facilities.
“These measures are used routinely and diligently by our emergency medical personnel, doctors and hospital staff to assess whether patients who are to be admitted to any of our facilities may have been exposed to risk factors associated with coronavirus.
“We have, in addition, done training in our Group’s facilities in accordance with the National Institute of Communicable Diseases (NICD) and Department of Health (DoH) guidelines, so that they are appropriately prepared to help those who may have the virus,” Dr Friedland notes.
Prevention protection measures now in place at Netcare Group facilities
“With the first confirmed case of COVID-19 in South Africa, we have put in place a number of prevention protection measures with immediate effect to reduce the potential risk of COVID-19 infection within the facilities of the Netcare Group.
Netcare hospitals, Medicross medical and dental centres, Netcare and Medicross day hospitals, Akeso mental health facilities, National Renal Care (NRC) dialysis units and Netcare 911 have implemented the following measures with immediate effect:
- Ensuring that every person entering our facilities clean their hands.
- Ensuring that all persons entering our facilities are verbally screened for COVID-19 risk at the main points of entry as a first line of defense, and do further screening where indicated.
- Gazebos or tents are being erected at entrances to emergency departments and main hospital entrances, where our staff members will conduct the screening.
- At facilities with multiple entrances, some entrances may be closed to ensure adherence to hand cleaning and screening.
- Deploying ultraviolet (UV) light disinfection robots in those of our hospitals that do not as yet have their own, as soon as possible. These mobile robots have been proven to be extremely effective in identifying and destroying viruses, bacteria and fungal spores.
- Restricting visiting times in our hospitals and the number of visitors allowed to visit a patient at a time. Management at the facilities where visiting applies will provide further information to patients and visitors. We acknowledge that maintaining contact whilst in hospital is important and beneficial to both our patients and their loved ones but implementing restrictions in this regard will be for the greater good.
- Daily screening of all of our staff, including personnel of external service providers in all areas of the business.
- Making credible information on COVID-19 available to patients and visitors, as well as to the public.
- The public are requested to assist in the following ways when visiting Netcare facilities:
- Please phone the emergency department or your healthcare provider before coming in for a consultation if you are concerned that you may be infected with the coronavirus. This will enable us to take the appropriate precautionary measures to ensure that our staff and others at the facility are safeguarded while you are being assessed, treated or admitted, until it can be confirmed whether you have tested positively or not for COVID-19.
- Please use the hand spray or hand rub available at the entrances and at various points inside our facilities to clean your hands as you enter, and at every available opportunity within our facilities, as well as when leaving.
- Please be patient while we are doing verbal screenings, as this is to the benefit of both those visiting our hospitals, our patients, and those providing services in our hospitals
- Please refrain from visiting patients in our hospitals if you are unwell.
- Please adhere to any decisions by our hospitals to restrict visiting hours and the number of visitors per patient at a time.
- Please familiarise yourself with measures should take to reduce your risk of exposure to, and the spread of, the virus.
“This is now a time for all South Africans to stand and work together in the knowledge that despite the myriad of challenges we continue to face, this too we will overcome,” concludes Dr Friedland.

Colorectal cancer, one of the most prevalent yet preventable cancers, can develop in the colon or rectum, often starting as small polyps that can quietly become malignant if left unchecked. Dr Mpho Ramabulana, a colorectal surgeon and gastroenterologist at Netcare Akasia Hospital, underscores the life-saving power of vigilance and the importance of early detection.

The lives of millions of South Africans with a litany of rare diseases can be vastly improved, and even saved, by addressing challenges in identifying, studying and treating their conditions. With Rare Disease Day on the 28th of February 2025, the Rare Diseases Access Initiative (RDAI) is driving an evolution of the country’s healthcare, through innovative strategies to better care for over 4.2million people living with an estimated 7000 rare diseases. “As our healthcare system faces significant changes in the years ahead, it is vital that we also advocate for people living with rare diseases in South Africa, especially those with limited healthcare access,” said Kelly du Plessis, CEO of Rare Diseases South Africa (RDSA), a member of RDAI. “As part of our ongoing research and awareness efforts, RDAI has conducted an initial analysis of the incidence and prevalence of rare diseases within the country.” This research will assist in improving access to healthcare, policy development, and patient advocacy, while giving critical insight into the challenges faced by patients. “According to research, some rare diseases affect fewer than 1 in a million people, while others, such as Down syndrome, cystic fibrosis, and haemophilia, have a more recognisable prevalence,” says Dr. Helen Malherbe, RDAI lead researcher on rare disease prevalence data. “Many conditions are undetected, underdiagnosed or misdiagnosed, with too many having no information available about them at all.” The RDAI was formed in 2019 to promote a more favourable environment for those impacted by rare diseases in South Africa. Participants include Ampath, the Board of Healthcare Funders (BHF), Discovery Health, Genetic Counsellors South Africa (SASHG), the Government Employees Medical Scheme (GEMS), Health Funders Association (HFA), Medihelp, Medscheme, North-West University (NWU), Rare Diseases South Africa (RDSA), the South African Medical Association (SAMA) and The South African Medical Technology Industry Association (SAMED). The Council for Medical Schemes (CMS) participates as an observer. In the same year, Rare Disease International signed a memorandum of understanding with the World Health Organisation leading to an international rare disease policy framework. In 2021, the United Nations General Assembly moved to adopt a resolution recognising 300 million people living with rare diseases worldwide. “A general lack of awareness and delayed diagnosis remain major hurdles for those affected by rare diseases. Policymakers and healthcare stakeholders need to prioritise access to treatment, diagnosis, and support for rare disease patients,” says Bada Pharasi, CEO of IPASA, “Through this initiative, working collaboratively with stakeholders at every level of the healthcare supply chain, we can bring real and meaningful change to those affected, including family members and care givers, through smart and efficient strategies.” The globally agreed definition of a rare disease is any medical condition with a specific pattern of clinical signs, symptoms, and findings that affects fewer than or equal to 1 in 2000 persons in a population. “Most are genetic, and some are inherited and passed down in families,” Malherbe says. “Some affect only the patient’s genetic recipe, while others may be acquired during life due to infection, trauma, or environmental effects. For many, the cause is still unknown. “These conditions mainly affect children, as they are largely incurable and many are life-threatening. Some require specialised and co-ordinated care, some have limited and expensive treatment options, while others have no information or effective treatments at all,” she adds. The RDAI is calling for a patient-centred care model built on equitable access, transparency and efficiency. Naturally, this model calls for the open participation of patients, the healthcare industry, health professionals, and the Government. “The most critical elements are robust diagnosis standards, improved access to treatment, data collection and management, co-ordination of care, measurement of outcomes and ongoing collaborative research,” du Plessis says. “We need to establish rare disease advisory committees, map gaps and opportunities, establish system requirements, create a roadmap and plan a phased implementation with clear timelines.” The RDAI states that these policy development steps would be a start in quantifying the disease burden and defining standards of care. This would be followed by building and strengthening the capacity to facilitate appropriate diagnosis, treatment, continuity and data monitoring. Thoneshan Naidoo, Chief Executive Officer of the Health Funders Association noted that, “We appreciate the unique opportunity provided by RDAI which enables stakeholders across the industry to work together and identify strategies that improve equitable access to the appropriate diagnosis, treatment and healthcare services for rare disease patients, in an affordable and sustainable manner, taking account of the other pressing needs across the healthcare system.” “True innovation in healthcare is only possible through partnerships and joint advocacy efforts that raise awareness and improve access to treatment. Our long-term goal is the development of a rare diseases policy framework and guidelines for coordinated care,” says Pharasi. “Our members are united in the commitment to unlocking improved patient outcomes and improving access to services and robust health needs assessment facilities.” he concludes. About RDAI The Rare Diseases Access Initiative (RDAI) is dedicated to advocating for improved healthcare access, policy development, and patient support for those affected by rare diseases in South Africa. The initiative brings together key healthcare stakeholders, including pharmaceutical associations, funders, genetic specialists, and patient advocacy groups, to drive impactful change. About RDSA Founded in 2013, Rare Diseases South Africa (RDSA) is a non-profit organisation advocating to ensure that people living with rare diseases and congenital disorders experience greater recognition, support, improved health service and better overall quality of life. Started out of personal need following the diagnosis of organisation founder, Kelly du Plessis' son, it became evident that there was a lack of awareness and support for rare diseases in general in South Africa. About IPASA The Innovative Pharmaceutical Association South Africa (IPASA) is a voluntary trade association representing 24 leading pharmaceutical companies committed to research, development, and innovation. Our mission is to drive healthcare advancement by advocating for policies that improve patient access to safe, high-quality, and affordable medicines.